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General Information
All correspondence for travel arrangements should be addressed to PT Lintang Buana Wisata Nusantara at the given address. For the services contracted, medicine 50% advance payment should be made to hold the booking on confirmed basis & the balance amount can be paid at least 7 days before your arrival in Indonesia.

PT Lintang Buana Wisata Nusantara hold the right to decide on the amount to be paid as advance payment, based on the nature of service & the time left for the commencement of the service.

Besides above, in certain cases like Train Journeys, hotels or resorts bookings during the peak season (Christmas/New Year/Muslim Holiday/etc) or during fairs/festivals, full payment may be required in order to hold space on CONFIRMED BASIS. Please note that such payments are NON REFUNDABLE.


Payment Method
You can pick one of four way of payment which are:
1) TELEGRAPHIC TRANSFER to our bank or;
2) CREDIT CARDS/DEBIT CARDS via PAYPAL or;
3) CASH PAYMENT (local only)

1) Telegraphic Transfer

Please use the following details to transfer your total order value:

Bank Name          : Bank Central Asia
Swift Code          : cenaidja
Branch                : Rungkut Megah
Bank Address       : Jln. Raya Kali Rungkut 5, Blok E No.11-12 Surabaya - Indonesia Phone : +62(31)8709880 - 82
Account No         :  6730144588
Account Name     : PT Lintang Buana Wisata Nusantara
Company Address : Jln. Kertajaya Indah 7/G221 Surabaya - Indonesia

2) Credit Card/Debit Card via PAYPAL
This is the easiest way to make a payment to us. Contact us and we will provide you our PayPal account.
Visit PayPal.com for further information related to their products & services.

3) Cash Payment
Unfortunately, cash payment only available If you're in Indonesia. You can make a deposit cash payment through our office in Surabaya.
Please contact us for details.


Other Document
Other than payment you have to send us copy of your passport(s).
We suggest you to scan your passport and send it to us as an attachment in your email.


Cancellation
In the event of cancellation of travel arrangements due to any reasons - we must be notified of the same in writing. Please make sure your intimation reaches us between office hours local Indonesia Time (WIB). ( 9.30 am- 8.30 pm on Mon-Fri, and 9.30 am- 1.30 pm on Saturday).

To contact us on weekends or beyond office hours, you may reach us (by SMS only) at +6287851763388 (Mr Yoga). Cancellation charges will be effective from the time/date we receive your intimation in writing(strictly during office hours).

Cancellation charges would be as follows:
»     45 days prior to arrival - 10% of the Tour cost + Actual service cost would be charged, if any (like train tickets, airtickets, etc.).
»     15 days prior to arrival - 25% of the Tour + Actual service cost.
»     07 days prior to arrival - 50% of the Tour + Actual service cost.
»    Less than 48hours or No Show - No Refund.
»    In case of Special Trains Journeys and/or peak season hotel bookings, a separate cancellation policy is applicable which we shall advise you as and when Applicable.
»    In case you cancel the trip after commencement, refund would be restricted to a limited amount, which too would depend on the amount that we would be able to recover from our suppliers of services i.e hotels/transporters etc. For unused hotel accommodation, chartered transportation & missed meals, guide services etc. there will be no refund.


Liabiliates & Limitations
All efforts will be made sincerely to maintain the contract made by our organization with you (customers) but there are always possibilities of certain Items like airfares, entrance fee at the monuments or drastic increase in fuel costs etc. getting more expensive without any notice from the Govt. authorities.

In such FORCE MAJEUR, the difference in the cost would be borne by the customers. PT Lintang Buana Wisata Nusantara act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by actual suppliers.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or even after the commencement of the tour. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well being.

Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.

We shall not be responsible for any delays & alterations in the programme or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness, landslides, closures/blocades due to political unrest or any such incidents.

We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or defaults, or any other causes beyond our control.

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggages & personal property/s at all times are at the client's risk. Our transport is certainly Insured as per Indonesian Acts and claims, if any, will be made as per the rules of the Insurance Companies in Indonesian Rupiahs.


Refund Policy
Refund of the unutilized services, if cancelled in advance and paid for, will be made to the person who has actually made the payment to us.

Actual amount will be refunded after working out the figure on the basis of cancellation rules given above. Please be informed that The refund process may take from 2-4 weeks due to lengthy banking process. If the refund is made to the credit card account OR to Bank account, the bank charges will be debited from the refund amount.

 

 
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